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Important Customer Updates About COVID-19

Important Customer Updates About COVID-19

March 23, 2020
Important Customer Updates About COVID-19

Updated on 23 March 2020

During this challenging time our business has been forced to implement new measures whilst we navigate through Covid-19. Like all of us, our first priority is the safety of our staff and the community. Hence, our practices have changed substantially. We believe everybody needs to play their part in stopping the spread of this virus. Please read below.

Showroom Consults

Consults in the showroom have been temporarily closed down. We believe our ability to service customers over the phone will be adequate. If you’d like to see a colour finish we can take photos of particular products in different light, organise samples to be sent out to your home address and undertake live video sessions for tradesman and home owners who are undergoing maintenance or installation. This does not mean you can’t pick up product from either the showroom or our warehouse.

Online Orders

Online orders are still being sent out as per normal with no changes. We have plenty of stock and if the product is not sent out from our warehouse within 3 business days we will provide a complete refund. We want to ensure our customers that we are a trusted family business who appreciate the support during this challenging period. The bottom line is that whilst Australia Post is still working, we will still be sending orders out.

Increased cleaning within our stores
We have increased our cleaning routines in the stores, including increased cleaning throughout the day. We are coming in an hour early everyday to prepare the showroom for a safe day. Commonly touched product including door handles and locks are cleaned multiple times a day. Please take responsibility and bring your own sanitizer when picking up product.

Focus on hygiene
Our teams have had additional training on maintaining good hygiene practices. To support this, our store will be operating differently from now on to protect our staff, the community and play our role in social distancing.

Use of touchless payment options
For the time being our preferred payment method is via debit or credit card through our touchless payment terminals. We also encourage customers to pay for goods via EFT (bank transfer) prior to picking up product.

Team readiness and support
We have requested any team member feeling unwell to remain at home. We are in the unique position that we have a small trusted team who know each other well. This gives us a greater ability to keep control of our environment which some larger stores will not be able to do. We also encourage our customers who are feeling unwell to also remain at home. We have our teams prepared to respond to any health and safety issues should they arise.

Deliveries

Deliveries will now be undertaken as a contact less service. This means our driver will put the product on the path at site. He will then step back and the customer can take their products. There will be no signatures, our driver will take a picture of the delivery and send the photo through to the client. In the case of ceramics, we will take pictures in front of the customer to ensure the product is not broken. Please call to discuss with us any issues you may have.

Spare Parts

For all spare parts enquiries, please email us with photos as per usual to sales@sydneybathroomware.com.au or text pictures to 0459 024 542 and we will respond.

We apologise for any inconvenience that our altered trading hours may cause. You may prefer to shop online and use the convenience of our various delivery and pick up options that allow contactless service.

To keep up to date with any new information from Sydney Tap & Bathroomware, you can follow us on Facebook/Instagram or visit this page.

We’d like to thank our customers and teams for their patience and understanding as we work through this challenging period.