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Additional non-returnable items:
Sale Items
Ex-Display Items
Custom Orders
To complete your return, we require a receipt or proof of purchase that was provided.
Please do not send your purchase back to the manufacturer as they will not accept your refund and you will be liable for the cost of shipping to get the item to us.
Refunds, Returns & Consumer Guarantees
At Sydney Tap and Bathroomware (the original Sydney Tap Centre), we want to ensure you get your project finished without a hitch. Our refund policy is governed by the ACCC Consumer Guarantees.
1. If the Item is Faulty or Incorrect
You are entitled to a replacement or refund for a major failure. If the product is not of acceptable quality or does not match the description on our Spare Parts portal, we will make it right.
The Mascot Advantage: If you have picked up your order from our Mascot Showroom and find it’s the wrong part, our technical team can often exchange it on the spot for the correct item, saving you time and return shipping costs.
2. Change of Mind Returns
We understand that sometimes plans change. For “Change of Mind” returns:
3. Spare Parts & Technical Advice
As specialists in hard-to-find components, we provide technical guidance based on the information provided. However, please ensure your plumber or installer confirms the part is correct for your specific tapware model before installation. Once a part has been installed or used, it cannot be returned for a change of mind due to hygiene and safety standards.
4. How to Process a Return
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sydneybathroomware.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded under any circumstances.
Shipping
To return your product, you should mail your product to: 1263 Botany Rd, Mascot, NSW 2020
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take some time to receive your exchanged product from us.
Please also provide a written reason as to why you have returned the items with your name & date signed at the bottom
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
We only collect information that is relevant to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
Security and Storage
Only your order shipping, order data and order contents data is stored on our server.
Accepted Methods of Payment
Credit Card (Visa & Mastercard Only)
Direct Debit
A.U.D (Australian Dollars Currency)
All transactions are done in Australian Dollars and / or are subject to conversion to Australian Dollars Currency.
This website supports Secure Socket Layers of 128bit and greater.
Shipping Policy
Our Delivery Commitment
We pride ourselves on industry-leading speed. Our average processing time is less than 24 hours, meaning your order moves from our warehouse to the courier faster than the competition.
Tracking: As soon as your order is dispatched, you will receive a tracking link via email.
Reliability: We partner with Australia Post, and data shows that 8 out of 10 orders arrive either early or exactly on time.
Carriers & Transit We use Australia Post to send your items and offer both standard and express shipping. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.
Order Tracking
When your order has been shipped we will email you the proof of shipment email from Australia Post which has a link for the tracking number for your product.
Convenient Pickup Options
We offer two Sydney locations for Click & Collect:
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.